Lucio Delgado was excited when he went to the post office last month to pick up an envelope from U.S. Citizenship and Immigration Services.

Enclosed were the results of a citizenship test that Mr. Delgado, a 23-year-old green card holder from Mexico, thought he had aced. He and his sister, who accompanied him, opened the envelope in the post office.

The letter inside said he had failed the reading portion of the test and was ineligible for naturalization.

Mr. Delgado, who is blind, was crushed.

When he took his test in May, the reading section had not been available in Braille. At an appointment with federal agents months later, he explained the problem and thought they were prepared to help him.

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